eSolutions Force can help you to:

• Achieve high user adoption of salesforce.com, quickly realizing success with salesforce.com
• Automate many of your customer-facing processes
• Properly configure salesforce.com to meet your specific needs
• Import customer, lead, and other information into salesforce.com
• Customize salesforce.com to incorporate information unique to your business

eSolutions Force recognizes that your customer-facing processes are unique. So we take the time first to learn about your business. Based on this initial consultation, we often can provide you with a Statement of Work (SOW) for your implementation of salesforce.com.

A Successful salesforce.com Implementation Methodology

By fully understanding your business processes and CRM objectives, eSolutions Force can help you implement salesforce.com quickly, affordably, and effectively. The typical implementation takes 3 to 8 weeks. To implement faster, eSolutions Force recommends a phased approach, implementing sales force automation first. Our implementation methodology includes the following services:

Kick-Off and Discovery.
At the Project Kick-Off Meeting we identify CRM objectives, key milestones, participants, timelines, and responsibilities. This meeting is shortly followed by Discovery sessions and questionnaires to determine your detailed requirements. We analyze your customer-related business processes, customization needs, and data requirements. This on-site meeting is facilitated with worksheets and questionnaires designed to maximize your time and resources.

Configuration.
Based on the knowledge gained in the Discovery phase, eSolutions Force will configure and customize salesforce.com to meet your specific needs. We review all changes with you. We make additional changes as necessary to ensure that your customization requirements are met.

Data Migration.
We work with you to migrate your current customer information (which may be stored in separate databases and other sources) into your salesforce.com database. We also offer direction in cleansing your data and advice to make the transition as smooth as possible.

Customization.
You probably have special customer information that does not fit the standard salesforce.com data model. We can customize salesforce.com for you, adding custom database tables, reports, queries, and forms for storing this information in a unified CRM system.

Training.
We offer classroom, Web-based, and one-on-one instructor-led training for new users, existing users, and administrators. In addition, we offer training on various functional areas of salesforce.com. We can customize the curriculum for your specific needs, if necessary.

Reporting and Analytics.
We can create reports, views, dashboards, and alerts to make sure that the right information is brought to the attention of the right people at the right time. Your decision-making capabilities are improved as key information does not “slip through the cracks”.